[toggle state=”closed” title=”1. How does the payment process work?”]
Simply click on the Pricing tab, choose your package and send us a message. A representative will contact you at your email address to discuss your payment options. We normally ask for 50% deposit upfront and the rest is to be paid upon delivery. We accept PayPal or Direct Bank Transfer. You can also contact us at [phone] during business hours.
[toggle state=”closed” title=”1. Do the themes work with the latest version of WordPress?”]
Yes, it is our duty to always keep the themes up-to-date and working with the latest version of WordPress. Our themes are developed and fine-tuned for WordPress 3.1 or higher, any version prior to that may have problems with some theme functionality.
[toggle state=”closed” title=”2. Which browsers, browser versions and operating systems do you test the themes on?”]
We test all our themes on Internet Explorer 7 and 8, the latest versions of Firefox, Safari and Chrome. Regarding operating systems, our themes are independent of the operating system you use and will work as long as WordPress is installed correctly.
[toggle state=”closed” title=”3. How often are the themes updated?”]
We update our themes any time we discover a bug or there is a new feature that we feel should be added. We will inform you as soon as we make some update in our themes.
[toggle state=”closed” title=”4. Can I edit content for my theme?”]
Yes, you can also easily edit the content like in any other WordPress website. If you are unfamiliar with working with WordPress, we can train you through an optional training module. Just let us know.
[toggle state=”closed” title=”5. How do I request an update?”]
Please send an email to firstname.lastname@example.org and include any relevant images or text. Please be as specific as possible in your request .
[toggle state=”closed” title=”6. What is/isn’t included in an Update Request?”]
Each single Update Request includes up to 3 items
Included: changes/additions/removal of text, adding/removal of images.
Not Included: new layouts, new designs, programming/new functionality. Existing clients receive a discounted price for adding these services…please inquire.
[toggle state=”closed” title=”7. Are any revisions included when updates are performed?”]
Revisions are handled separately and may include charges. Updates are performed monthly. Revisions required due to error on our part will be fixed at no cost to you.
[toggle state=”closed” title=”8. Can I roll unused Update Requests or Items in a Request forward?
Unfortunately not. We schedule our time carefully based on how many clients and update plans are in service each month and cannot roll unused time forward.
[toggle state=”closed” title=”9. What is the turnaround time for the updates to be completed?”]
Updates are performed every business WEDNESDAY of the week. The deadline to send in an update is one day before (e.g: Tuesday). Please make sure you are
available for clarifying questions after submitting an update.
[toggle state=”closed” title=”10. Can you create a custom Update Service Plan for me?”]
Yes. Just let us know by email what your goals are for the upcoming 12 month period and we will work with you to make sure your requirements are met.
[toggle state=”closed” title=”11. What if I want You to do it all… write my blog posts, manage my social media, and keep my website fresh and exciting however you deem is best. Can you do this?”]
Yes. We will soon be coming out with more packages that will include copywriting, social media, blog posts, and more. Until then, please request a custom quote.
[toggle state=”closed” title=”12. What’s included in the Performance Report?”]
Using Google Analytics, we will gather and present key metrics about the visitors that are reaching your website. For example, how many visitors per week/month, how long they stay on a page (bounce rate), which page(s) are most popular, as well as geographic demography and more. The Performance Report offers insight into how your website could be improved to gain better exposure, search engine ranking, and click-through/conversion rates.